We offer a 100% Satisfaction Guarantee on all orders. We're not happy, if you're not happy!

If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. All refund and exchange requests must be made within 7 days from the receipt of merchandise, no exceptions. If you wish to return your order, please email us at contact@novarosee.com with the subject line “ORDER RETURN” and indicate your Order # in the contents of the message and the reason for return.